Garnand's Hi-Tech Car Care for all your vehicle's needs in Phoenix, Arizona
Hi Tech Car Care Hires Employees Better Than We Are
Our employees make Hi-Tech THE BEST shop in Phoenix. Our Automotive Service Excellence (ASE) Certified Automotive Technicians can properly diagnose, repair, and service any vehicle. All of our employees are certified as ASE Advance Level Master Automobile Technicians. Our management and support staff are among the first ASE Certified Service Advisors and Parts Specialists. Although we have over 100 years of experience in the auto repair business, our quest for knowledge continues at every level. Even our service advisors average 8 hours of training a month.
Why do we invest in our employees? We think of our employees as one of our two customers, and an investment into their training means we are investing in the kind of service we offer our second customers - you. We hire technicians who know more than we do so that our knowledge and mastery of auto repair are continually improving. Our work place environment reflects our mission - making your auto repair experience friendly and successful.
We are proud to be among the first Green Businesses in Arizona and appreciate AAA's role with this program. In addition to AAA Approved Auto Repair, Hi-Tech Car Care has other industry affiliations: ASA, AMRA, BBB, iATN, NARPRO, and Garagefly. Hi-Tech is certified by the following organizations: ASE Blue Seal, Alldata, Motorist Assurance Program, NAPA Autocare and Car Quest TechNet.
First car: 1972 Chevy Pick-up
Jim started at Hi-Tech Car Care at 5 years of age, cleaning the car wash area, and he began full time after graduating from ASU with a business management degree. "My degree and my family experience taught me to value our employees who will, in turn, value the relationship we maintain with our customers," states Jim. Certified by ASE as a Parts Specialist, Service Consultant and Automotive Technician, Jim understands car repair, but he also prides himself on managing Hi-Tech so that it serves its customers and employees well.
ASE Certified Parts Specialist June 30, 2005
ASE Certified Service Consultant June 30, 2008
ASE Certified Automobile Technician presented June 30, 2005
Engine Repair June 30, 2010
Suspension and Steering June 30, 2010
Brakes June 30, 2010
Electrical/Electronic Systems June 30, 2010
Heating and air conditioning June 30, 2010
Engine Performance June 30, 2010
AMI Automotive Management Institute Certificate of Completion
Successful Time Management for Today's Busy Repair Shop Professional presented April 14, 2007
ASE Certified Master Technician
rkelly@hi-techcarcare.com
23 years technician
IMACA International Mobile Air Conditioning Association has successfully completed training in the proper use of mobile air conditioning refrigerant
recovery and recycling equipment. # 545-17 3807 November 7, 2004
Silver Certified Technician 2001 in recognition of your achievement and commitment to service excellence.
Jendham, Inc Technical Training Seminars completion 7-hour course in Scan Tool Diagnostics for 1983-1997 Domestic Vehicles January 19, 1998
ASE Certified Technician
rob@hi-techcarcare.com
ATG Automotive Training Group 7-hour course in Chrysler Engine Performance 2008
ASE Certified Automotive Technician
Engine Repair June 30, 2010
Suspension and Steering December 31, 2009
Brakes June 30, 2009
Engine Performance December 31, 2011
Arizona Automotive Institute Occupational Associates Degree November 8, 2004
The Automotive Training Authority Digital Storage Scope Diagnostic Strategies 7-hour course October 30, 2008
AutoEd Automotive Technical Training 8-hour Fuel Pump & Fuel Delivery
NAPA Autotech Mode 6 Diagnostics 4-hour 2007
Keys Fuelish Tips 3 hours April 14, 2007 ASA Ami
Keys Think outside the repair manual 3 hours April 14, 2007 ASA Ami
ATA The Automotive Training Autority 7-hour Training Course
F.R.E.D. Takes the Bus 2007
GM & Chrysler Serial Data Buses / BCMs February 6,2007
ATG Automotive Training Group 7-hour General Motors 6.6L Duramax Engine Diagnosis and Repair October 30, 2007
Bookkeeper
NAPA Autocare Center Code of Ethics NAPA Membership # 54-018-03185
Since 1999
Testimonials
I have always been impressed with your help in keeping our car roadworthy. It is so difficult to
find a shop you can trust implicity. I know when you tell me I need something. I really need it. When I ask you to prioritize
the needs, you prioritize according to what is needed and not to what is most expensive. I appreciate most your honesty
and integrity. Both a rare commodity indeed. Dave O.
Great job guys! Thank you for working around my crazy schedule. Mike M
The customer service and service provided is always high standard. I also appreciate
the ride home after I drop my car to be serviced. Thank you. Barbara G.
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